At Asadero El Fogon, we strive to provide fresh, high-quality food for every order. Because our food is freshly prepared to order, we have specific guidelines regarding refunds, cancellations, and order issues.
1. Order Modifications and Cancellations
Immediate Notification: Because we begin preparing your meal immediately after it is placed, orders cannot be canceled or modified once kitchen preparation has started.
Cancellations Before Preparation: If you need to cancel an order before it goes into the kitchen, please call us immediately at 602-613-0302. If approved, a refund will be issued to your original payment method.
2. Food Quality or Incorrect Orders
Incorrect Items: If you receive food that does not match your order confirmation, please call us within 30 minutes of pickup or delivery. We will gladly prepare the correct item for you or offer a store credit/refund.
Quality Concerns: We take pride in our food. If you are unsatisfied with the quality of your meal, please contact us immediately. We may ask you to return the food in its original container so we can review the issue with our kitchen staff.
Partial Issues: For minor errors (such as a missing side or incorrect topping), we will typically issue a partial refund or a credit toward your next order.
3. Pickup and Delivery Issues
Missed Pickups: We cannot issue refunds or remakes if you fail to pick up your order. Your food will be held at our location for a reasonable timeframe, but quality cannot be guaranteed if picked up late.
Delivery Delays: While we and our delivery partners aim for prompt arrival, external factors like traffic or weather may cause delays. Refunds are generally not provided for minor delivery delays unless the food quality is severely impacted.
4. Refund Processing
Approval: Once a refund is approved by our management team, it will be processed back to the original credit card or payment method used on our website.
Timeline: Credit card refunds typically take 3 to 5 business days to appear on your statement, depending on your bank or card issuer.
5. Contact Us
If you have any questions or experience an issue with your order, please reach out to us right away:
Asadero El Fogon
Address: 2803 E Broadway Rd, Phoenix, AZ 85040, USA
